Refund policy

Return and Refund Policy

Contact us first

Before returning an item, email blackoutsports.co.uk@gmail.com with your order number and the reason for the return. Our products are fulfilled by different suppliers, so we will provide the correct return instructions and address. Do not send items to our business contact address unless we have specifically asked you to do so.

UK change-of-mind cancellations

For orders delivered in the United Kingdom, you may cancel an online order within 14 days of receiving the goods. Tell us by email within that period. You then have a further 14 days to return the item.

Refunds

Once we receive the returned item, or evidence that it has been sent back where applicable, we will process the refund within 14 days. A change-of-mind refund includes the price paid and the cost of standard delivery. If you chose a more expensive delivery option, we will refund up to the cost of standard delivery.

Return condition and costs

Please handle items only as you would in a shop. We may make a deduction if an item has been used or handled more than necessary and its value has been reduced. For a change-of-mind return, you are responsible for the return postage unless we tell you otherwise. Large or heavy fitness equipment may cost more to return; contact us before arranging a return.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not as described, contact us as soon as possible with your order number and photographs where relevant. We will arrange the appropriate remedy in line with your statutory rights.

Orders delivered outside the United Kingdom

Customers outside the United Kingdom should contact us before returning an item. Any applicable local consumer rights remain unaffected.